Shipping & Returns

SHIPPING & RETURNS

SHIPPING CHARGES, DELIVERY AND TRANSPORTATION

Shipping charges: We ship to many parts of the world using highly professional companies such as FedEx, DHL, MRW and UPS.

Spain: Free for purchases over €95, purchases below: €5. Rest of Europe: €15 up to 3 units from 4 check the price in the shopping cart. United States and Canada: €30. Russia, Japan, Taiwan and Hong Kong: €50.

If your country is not listed, please contact us at customercare@naguisa.com and we’ll assist you with your order.

We do not ship to the Canary Islands.

Time of delivery: Mainland: your Naguisa shoes will arrive 2-5 working days after the purchase date, except on occasions such as Easter, Christmas, Sales, Sample sales and public holidays.

Rest of the world: depending on the destination, orders will take between 2 and 10 working days to arrive.

Before confirming your order you will be informed about some shipping and delivery times, recent guideliens which apply to your specific order. However, both may vary depending on the specific circumstances of each order. In particular:

• Transport times can be altered by extraordinary incidents in the transport and and by difficulties in delivering the goods.

Transportation: Shipment of goods are made daily, Monday through Friday and always after having finalized the customer's address. The transport of the products will be stated in the order. In case of shipping damage, the customer must be mentioned in the delivery note. Claims for damage caused by the transport after 24 hours of receipt and delivery of goods will not be accepted. Upon delivery of the goods, the customer will receive the delivery note.

BUYER'S RIGHTS AND RETURN POLICY

Naguisa guarantees its customers the option to cancel their order at any time and at no cost if the cancellation is communicated before the order has been made available to the carrier for shipment.

As provided in Article 44, Law of Retail Trade, the buyer may return within fourteen working days of receipt of the goods in the same condition it was delivered. The seller, in turn, returns the amount of the order to the purchaser within 15 days from receipt of the returned merchandise according to delivery note.

Returns must include the original packaging and the return form must be attached to the delivery note. Delivery address for returns: Grup Sevica - NAGUISA. Av. de la Generalitat, 65. 08840 Viladecans, Barcelona.

Revocation of orders or refunds of goods outside of the specified limits will NOT be accepted. 

Changes in size are free of charge for orders in SPAIN. For size exchanges in EUROPE, the buyer is responsible for the cost of returning the product while Naguisa will bear the delivery cost of sending the new size. Changes in size will depend on stock availability.

The customer must cover the cost of exchanging and returning Outlet products. The ‘Surprise Pair’ cannot be exchanged nor returned.

The return does not entail any penalty, but the buyer shall bear the direct cost of returning the product. The price paid will be returned once the package arrives at our warehouse and the returned product has been checked.

If a product was delivered by mistake by Naguisa, which is different from that requested by the customer, it will be removed and the product will be given the correct product at no additional charge.

For any incident related to the return of items in our store, please contact our Customer Service Department via:

• Email at customercare@naguisa.com or by telephone at (+34) 931 737 868