What are the most frequent queries or problems that customers usually ask you about our products?
The Customer Service department at Naguisa handles a wide range of queries, doubts, and comments. Our team handles everything from administrative requests such as issuing invoices, to helping customers choose the best model to suit their needs.
We are delighted to receive feedback from our customers. This summer, for example, one customer sent us a drawing of her Naguisa shoes and another sent us pictures of how our shoes accompanied her to important events. I love to see that we are more than just shoes; we are partners in the adventures of each of our customers' lives.
How do we ensure that customers have access to information about our products and services, such as size guides, product features, and shipping options?
All of this information is available on our website, naguisa.com
However, sometimes information alone is not enough. Sometimes we need support, we have doubts, specific needs, complaints, or suggestions, and companies must have staff dedicated to serving customers, since empathy, in these cases, is everything.
For this reason, we offer the contact options I mentioned above so that our clients can communicate with us and we can offer them more personalized solutions.