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If you wish to return the item you purchased, you may do so within 14 days of receiving your order. The product must not be used. Once we have received the item and confirmed it meets the conditions mentioned above, we will refund the amount you paid for the item, but not the shipping and return costs. The customer is responsible for the shipping costs of exchanges and returns for outlet products. The surprise item is not eligible for exchanges or returns.

We hope you’ll really enjoy your Naguisas. However, if they don’t fit, you can exchange them for a different size of the same model, depending on the stock availability. Please do so within 14 days. If you’re in Spain, we will organize the return shipment. In other words, a courier will deliver the new shoes and take the ones you want to return away. We’ll bear the costs. If you’re in another country, please send the shoes to our warehouse. You’ll have to pay for this. We will then send you the new shoes at our expense. If you want to exchange your shoes for a different model please contact customercare@naguisa.com or call us on 93 173 76 86. The customer must cover the cost of exchanging and returning outlet products. The ‘surprise pair’ cannot be exchanged nor returned.