ABOUT US
What is Naguisa?
Naguisa are handmade shoes from Spain.
When was NAGUISA founded?
Naguisa was founded in 2012 to revisit traditional espadrilles- highly comfortable jute-sole shoes- and bring them to a wider public. In 2016 we added our range of braided leather shoes. Naguisa is firmly committed to making all of its products by hand and in Spanish artisan workshops.
PACKAGING
You will receive your Naguisa properly packed in a shoe box that we hope you will keep and use as you wish. Let your imagination run wild and give it a new lease of life
Upload a photo to Instagram and tag us so we can see how you’re using your Naguisa box. We’ll reward you with a 5% discount off your next purchase!
RETURNS AND CHANGES
Naguisa guarantees its customers the ability to cancel their order at any time without any cost, as long as the cancellation is communicated before the order has been made available to the carrier for shipment.
According to Article 44 of the Retail Trade Organization Law, the buyer can return the goods within 14 business days following the receipt of the goods, as long as the item is in the same condition it was delivered. The seller, in turn, will refund the order amount to the buyer within a maximum of 15 days from the receipt of the returned goods according to the carrier’s delivery note.
Returns must be made in their original packaging with the delivery note attached.
To return an item, access the REVER return portal, enter your order number and the email you used to make the purchase, and follow the instructions provided by the portal.
Cancellations or returns of goods outside of the specified time frame will not be accepted.
Size exchanges are completely free for orders within SPAIN. For size exchanges within EUROPE, the buyer must cover the cost of returning the product, while Naguisa will cover the shipping costs for the new size. Size exchanges are subject to stock availability.
For exchanges and returns outside EUROPE, please contact us for customs information if needed.
Returns will not incur any penalties for the buyer, but they will be responsible for the direct cost of returning the product. The refund will be processed once the package arrives at our warehouse and the returned product is inspected.
Return and exchange costs for Outlet products will be the customer's responsibility. The "surprise pair" product does not accept exchanges or returns.
If an incorrect product is delivered by mistake by Naguisa, it will be collected, and the correct product will be delivered without any additional charge to the buyer.
For any issues related to shipping or returns of items from our store, you can contact our Logistics Department via email: logistica@naguisa.com or by phone at 931 737 686.
SHIPMENT
Once you have made your order, you will receive an email acknowledging the details of your order within 24 hours. If you do not receive this confirmation please contact us at customercare@naguisa.com
How long will delivery take since I order my Naguisa?
You will receive your Naguisa within 2 to 10 working days depending on the destination.
Where do you ship Naguisa? What is the shipping cost?
Spain: Free shipping for orders over €95, €5 for orders under €95.
Rest of Europe, except Denmark, Finland, Switzerland, and Turkey: €15 for orders of 1 to 3 pairs, €20 for 4 or more pairs.
Denmark and Finland: €20 for orders of 1 to 3 pairs, €25 for 4 or more pairs.
Switzerland: €15 for orders of 1 to 3 pairs, €20 for 4 or 6 pairs, €30 for 7 or more pairs.
USA, Central America, Canada, and Turkey: €20 for orders of 1 to 3 pairs, €30 for 4 or 6 pairs, €40 for 7 or more pairs.
Russia, Japan, Taiwan and Hong Kong: €50 for orders of 1 to 3 pairs, €95 for 4 or more pairs.
We do not ship to the Canary Islands.
PAYMENT
What forms of payment do you accept? Do I need a PayPal account to purchase from this store?
Payments are carried out by PayPal or credit card. All major credit cards are accepted. A Paypal account is not necessary.
Is this store secure?
Naguisa’s on-line shop operates in a safe and secure environment using Paypal for payment. Paypal stores and processes your private information using the Secure Socket Layer Protocol (SSL), which is the highest protection available in the market.