ERSA runs true to size. This style is designed for all foot types. Follow our recommendations to enjoy your Naguisas for many years to come:
1. Use a damp cloth and/or a natural bristle brush to clean the upper, the lining, and the insole.
2. To improve the aging of your Naguisas, we recommend applying a colorless nourishing wax or polish, ideally an environmentally-friendly product.
3. The split suede has been given a waterproof treatment to make sure it is water-repellent.
Ltems are sent and delivered on working days between Monday and Friday. Items are not sent or delivered at weekends or on public holidays. After your shoes leave our studio, delivery in Spain takes between one and three working days and for other destinations delivery takes between three and ten working days. If you have an urgent order, please contact our team at firstname.lastname@example.org. We use MRW for all national deliveries and FedEx, DHL and UPS for all international deliveries. SPAIN 5€ - 2/5 business day. EUROPE 15€ - 3/10 business day. UNITED STATES, CANADA, TURKEY30€ - 5/10 business day. ASIA, RUSSIA,ISRAEL 50€ - 5/10 business day
If you wish to return your purchase, you can do so within 14 days of receipt of your order to the following address: GRUP SEVICA - NAGUISA. Av. de la Generalitat, 65. 08840 Viladecans, Barcelona, Spain. Once we’ve received the item and checked that they fulfil the above conditions, we will reimburse you the amount you paid for them, but not for any shipping and/or return costs. The customer must cover the cost of exchanging and returning outlet products. The ‘surprise pair’ cannot be exchanged nor returned.
We hope you’ll really enjoy your Naguisas. However, if they don’t fit, you can exchange them for a different size of the same model, depending on the stock availability. Please do so within 14 days. If you’re in Spain, we will organize the return shipment. In other words, a courier will deliver the new shoes and take the ones you want to return away. We’ll bear the costs. If you’re in another country, please send the shoes to our warehouse. You’ll have to pay for this. We will then send you the new shoes at our expense. If you want to exchange your shoes for a different model please contact email@example.com or call us on 93 173 76 86. The customer must cover the cost of exchanging and returning outlet products. The ‘surprise pair’ cannot be exchanged nor returned.